Frequently Asked Questions

You can book by WhatsApp, phone, or the online booking form. Send your pickup point, destination, date, time, passenger count, luggage details, and flight number if available.

Yes. We provide private transfers from Barcelona Airport to Barcelona city, cruise port, hotels, private addresses, and long-distance destinations.

We actively track the flight and follow its actual arrival time and terminal. Flight delays do not invalidate the transfer. 60 minutes included from actual flight landing.

At T1, the driver waits in the central arrivals hall with your name; without internet, use COMO café as the reference point. At T2, the driver waits in the arrivals hall for the actual A, B or C arrival area. Exact instructions can also be sent by WhatsApp.

60 minutes included from actual flight landing. Further waiting may be charged; keep in contact with the driver after arrival.

Yes. We provide cars and minivans for families and groups, including larger vehicles for passengers with luggage.

Yes. We provide private transfers to and from Barcelona Cruise Port, including transfers between the airport, hotels, city addresses, and cruise terminals.

Yes. We can arrange cruise terminal pickup. Please provide your cruise ship name, terminal if known, pickup time, number of passengers, and luggage details.

Cruise pickup follows the agreed time and includes approximately 15 minutes of waiting. Further waiting may be charged. Barcelona terminal areas include Moll Adossat, Port Vell/WTC and Grimaldi-related work where applicable; Tarragona cruise pickups can also be pre-booked.

Ship schedules can be monitored. For an exceptional delay, we contact the passenger and agree an adjusted pickup.

Yes. We confirm the price before the trip whenever possible. The final price depends on route, pickup point, destination, passengers, luggage, vehicle type, date, time, and waiting requirements.

We aim to keep pricing clear before the trip. If there are extra stops, special waiting time, late changes, or unusual luggage requirements, these should be confirmed before travel.

The fastest way is to contact us on WhatsApp with your route, date, pickup time, passenger count, and luggage details.

Last-minute bookings may be possible depending on driver and vehicle availability. For airport, cruise, and long-distance transfers, advance booking is recommended.

Most customers pay the driver by cash or major card. A Stripe payment link may sometimes be used for a €10–€15 reservation deposit; the balance is normally paid to the driver.

Yes. WhatsApp is usually the fastest way to confirm availability, ask for a price, and share trip details.

Mercedes V-Class or equivalent: up to 7 passengers and around 7 large suitcases. Ford Tourneo / Transit Custom or equivalent: up to 8 passengers and around 8 large suitcases. Extra small bags depend on the configuration. Mercedes Sprinter minibuses can carry up to 18 passengers with around one suitcase each. Two minibuses can carry about 36 passengers; confirm all passenger and luggage details.

Mercedes Sprinter minibuses can carry up to 18 passengers with around one suitcase each. Two minibuses can carry about 36 passengers; confirm all passenger and luggage details.

Mercedes V-Class or equivalent: up to 7 passengers and around 7 large suitcases. Ford Tourneo / Transit Custom or equivalent: up to 8 passengers and around 8 large suitcases. Extra small bags depend on the configuration.

Child seats for different age, height and weight needs are available on request and often included at no extra cost; confirm in advance.

Pets, assistance animals, bicycles or cases, golf equipment, skis, wheelchairs, large pushchairs and unusual luggage can be arranged with advance notice. A larger or additional vehicle may be needed.

Yes. We provide private long-distance transfers from Barcelona city, Barcelona Airport, cruise port, hotels, and private addresses.

Popular routes include Girona, Tarragona, Sitges, Andorra, Montserrat, Valencia, Lloret de Mar, Tossa de Mar, Blanes, Cadaqués, and other destinations on request.

Yes. If your destination is not listed, send us the route details on WhatsApp and we will confirm availability and price.

For families, groups, late arrivals, luggage, or direct hotel-to-hotel travel, a private transfer can be more comfortable because there are no changes, queues, or station connections.

Yes, some longer routes outside Catalonia may be possible depending on availability. Contact us with your exact route for confirmation.

Yes. We provide private transfers from Barcelona to Montserrat with pickup from hotels, apartments, airport, cruise port, or private addresses.

Yes. Many clients book Montserrat as a round-trip service where the driver waits during the visit and brings them back to Barcelona.

Yes. We can arrange flexible hourly options such as 3-hour, 5-hour, or 7-hour Montserrat bookings, depending on your plan and availability.

Yes. Round-trip Montserrat transfers are available. The final quote depends on pickup point, vehicle type, waiting time, and total duration.

Wheelchair-accessible vehicles with professional ramps are available by advance confirmation. Depending on dimensions and vehicle configuration, manual or electric wheelchair users may remain seated during travel. Wheelchair space reduces ordinary passenger capacity; a typical setup may be the wheelchair passenger plus about four other passengers. This is passenger transport, not certified medical transport.

Wheelchair-accessible vehicles with professional ramps are available by advance confirmation. Depending on dimensions and vehicle configuration, manual or electric wheelchair users may remain seated during travel. Wheelchair space reduces ordinary passenger capacity; a typical setup may be the wheelchair passenger plus about four other passengers. This is passenger transport, not certified medical transport. At T1, the driver waits in the central arrivals hall with your name; without internet, use COMO café as the reference point. At T2, the driver waits in the arrivals hall for the actual A, B or C arrival area. Exact instructions can also be sent by WhatsApp.

Wheelchair-accessible vehicles with professional ramps are available by advance confirmation. Depending on dimensions and vehicle configuration, manual or electric wheelchair users may remain seated during travel. Wheelchair space reduces ordinary passenger capacity; a typical setup may be the wheelchair passenger plus about four other passengers. This is passenger transport, not certified medical transport.

No. This is a private transfer service with PMR-friendly or wheelchair-accessible options when available. It is not a medical ambulance or certified medical transport service.

Yes. We provide door-to-door pickup from hotels, apartments, private addresses, offices, airports, cruise terminals, and other agreed locations.

We actively track the flight and follow its actual arrival time and terminal. Flight delays do not invalidate the transfer. 60 minutes included from actual flight landing.

60 minutes included from actual flight landing. Cruise pickup follows the agreed time and includes approximately 15 minutes of waiting. Further waiting may be charged.

Extra stops and itinerary changes can normally be arranged. Additional distance or time may cost extra and must be agreed with Taxi Van Barcelona or the driver.

Yes. Contact us as early as possible if you need to change pickup time, destination, passenger count, luggage, or vehicle type.

More than 24 hours before pickup: free cancellation. Within 24 hours: 50% refundable. Within 3 hours: non-refundable.

We recommend booking early for airport arrivals, cruise days, weekends, holidays, large groups, accessible vehicles, and long-distance routes.

The fastest support channel is WhatsApp. You can also call or email us; there is no website contact form.

An enquiry is confirmed only after Taxi Van Barcelona accepts the trip and confirms the route, pickup time, vehicle, passengers and price.

An enquiry is confirmed only after Taxi Van Barcelona accepts the trip and confirms the route, pickup time, vehicle, passengers and price. At T1, the driver waits in the central arrivals hall with your name; without internet, use COMO café as the reference point. At T2, the driver waits in the arrivals hall for the actual A, B or C arrival area. Exact instructions can also be sent by WhatsApp.

If you need an invoice or receipt, please mention it before booking so we can confirm the required details.